Terms of Use
Last Updated: November 11, 2026
Welcome to the website (“Website”) of Air Pro Heating and Air (“Company,” “we,” “us,” or “our”). We provide heating, air conditioning, and related home comfort services.
BINDING CONTRACT
THESE TERMS OF USE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE AND ITS CONTENT. PLEASE READ THEM CAREFULLY BECAUSE THEY AFFECT YOUR LEGAL RIGHTS.
BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS TO THE EXTENT PERMITTED BY APPLICABLE LAW. IF YOU DO NOT AGREE, DO NOT USE THE WEBSITE.
ARBITRATION NOTICE; CLASS ACTION WAIVER; JURY TRIAL WAIVER
SECTION 9 CONTAINS A MANDATORY ARBITRATION AGREEMENT. EXCEPT AS OTHERWISE PROVIDED, COVERED DISPUTES WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN COURT PROCEEDINGS. YOU AND THE COMPANY WAIVE CERTAIN RIGHTS TO PARTICIPATE IN CLASS ACTIONS AND TO HAVE DISPUTES DECIDED BY A JURY, TO THE EXTENT PERMITTED BY LAW.
COOKIES, PIXELS, SESSION REPLAY, AND TRACKING TECHNOLOGIES
WE AND OUR SERVICE PROVIDERS MAY USE COOKIES, PIXELS, SESSION REPLAY, AND SIMILAR TRACKING TECHNOLOGIES (“ADTECH”) TO UNDERSTAND WEBSITE INTERACTIONS, SUPPORT ANALYTICS, AND MEASURE OR DELIVER ADVERTISING. CERTAIN DISCLOSURES TO ADVERTISING PARTNERS MAY BE SUBJECT TO YOUR PRIVACY RIGHTS AND CHOICES.
FOR MORE INFORMATION, REVIEW OUR PRIVACY POLICY.
AGE RESTRICTIONS
The Website is intended for individuals at least 18 years old. Individuals under 18 should not use the Website or submit personal information without appropriate authorization.
CHANGES TO THESE TERMS
We may revise these Terms periodically. Updated Terms become effective when posted or on a later specified date, subject to applicable law. Continued use after the effective date constitutes acceptance to the extent permitted by law.
1. WEBSITE ACCESS
We provide the Website for general informational purposes and to help visitors learn about our heating, cooling, and related services.
Website features may allow visitors to submit inquiries, request estimates, schedule appointments, or communicate with Company representatives.
We may modify, suspend, restrict, or discontinue Website features or access at any time, subject to applicable law.
You are responsible for obtaining the equipment, connectivity, and services necessary to access the Website.
2. OWNERSHIP AND USE OF THE WEBSITE AND CONTENT; INTELLECTUAL PROPERTY RIGHTS
The Website and its content, features, design, text, graphics, images, audio, video, software, documents, and other materials (“Content”) are owned by the Company or its licensors and protected by applicable intellectual property laws.
All rights not expressly granted are reserved.
You may view and download Content for personal, noncommercial use in accordance with these Terms.
You may not reproduce, distribute, modify, sell, license, or commercially exploit Content without authorization, except as permitted by law.
You may not remove or alter copyright, trademark, or other proprietary notices.
Nothing in these Terms transfers ownership of intellectual property rights to you.
3. TRADEMARKS
The Company name, logos, service marks, trade names, slogans, and other identifying marks (“Company Marks”) belong to the Company or their respective owners.
You may not use Company Marks without prior written permission, except as permitted by law.
Unauthorized use that causes confusion, implies endorsement, or infringes trademark rights is prohibited.
Third-party trademarks appearing on the Website remain the property of their respective owners.
4. ACCEPTABLE USE POLICY
By using the Website, you agree to the following requirements:
a. Compliance with Laws.
You must comply with applicable laws and regulations when accessing or using the Website.
b. Intellectual Property Rights.
You may not infringe or misappropriate intellectual property rights belonging to the Company or third parties.
c. Unauthorized AI Use.
You may not use Website Content to train, develop, or commercially exploit artificial intelligence or machine learning systems without authorization, except as permitted by applicable law.
d. Unauthorized Scraping.
You may not use automated crawlers, scraping tools, bots, or extraction systems to collect Website Content without authorization, except where permitted by law. Public search engines may index publicly available pages in accordance with applicable technical restrictions.
e. Truthful Information.
You must provide accurate information and may not misrepresent your identity, qualifications, or authority.
f. Personal Information.
You may not submit another person’s personal information without appropriate authorization.
g. Harmful Conduct.
You may not interfere with the Website or engage in unlawful conduct that harms other users, the Company, or third parties.
h. Impersonation.
You may not impersonate another person, organization, employee, contractor, or Company representative.
i. Unauthorized Commercial Use.
You may not commercially exploit the Website or its Content without permission.
j. Harassment.
You may not threaten, harass, intimidate, or abuse employees, representatives, customers, or other individuals through the Website.
k. Interference.
You may not disrupt Website operations, networks, servers, or security systems.
l. Hacking.
You may not attempt unauthorized access, transmit malware, conduct denial-of-service attacks, circumvent security protections, or interfere with Website systems.
We may investigate suspected violations and take appropriate action, including restricting Website access or cooperating with lawful investigations.
5. LINKS TO OTHER WEBSITES
Our Website may link to third-party websites and services for convenience.
We do not control or endorse those third-party services merely by providing links and are not responsible for their content, security, availability, or privacy practices.
Use of third-party services is subject to their respective terms and policies.
6. WEBSITE AND CONTENT ARE PROVIDED “AS IS”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE EXTENT PERMITTED BY LAW.
WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED, OR ERROR-FREE.
WE DO NOT WARRANT THAT WEBSITE DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
INFORMATION ABOUT SERVICES, PRICING, PROMOTIONS, FINANCING, AND AVAILABILITY MAY CHANGE. CONTACT THE COMPANY TO CONFIRM CURRENT DETAILS.
WEBSITE CONTENT IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES AND DOES NOT REPLACE A PROFESSIONAL INSPECTION, DIAGNOSIS, ESTIMATE, OR SERVICE AGREEMENT.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.
7. LIMITATION OF LIABILITY; CONSEQUENTIAL DAMAGES EXCLUSION
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND REPRESENTATIVES (“COMPANY PARTIES”) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM WEBSITE USE.
THIS INCLUDES LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, LOST REVENUE, AND LOSS OF GOODWILL, REGARDLESS OF THE LEGAL THEORY ASSERTED.
THE COMPANY IS NOT RESPONSIBLE FOR DAMAGE TO DEVICES, SOFTWARE, OR DATA RESULTING FROM WEBSITE USE TO THE EXTENT PERMITTED BY LAW.
THESE LIMITATIONS APPLY WHETHER A CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER LEGAL THEORY, TO THE EXTENT PERMITTED BY LAW.
NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
8. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company Parties from third-party claims, losses, liabilities, damages, expenses, and reasonable attorneys’ fees arising from:
- Your material violation of these Terms.
- Your unlawful use of the Website.
- Your infringement or misappropriation of third-party rights.
- Your intentional misconduct relating to the Website.
- Information or materials you submit in violation of applicable law or another person’s rights.
We reserve the right to participate in the defense of claims subject to indemnification, at our own expense, where permitted by law.
9. MANDATORY DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE; CLASS ACTION WAIVER AND JURY TRIAL WAIVER
9.1 Waiver of Rights
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
EXCEPT AS PROVIDED BELOW, DISPUTES ARISING FROM OR RELATING TO THESE TERMS, WEBSITE USE, OR YOUR RELATIONSHIP WITH THE COMPANY WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, TO THE EXTENT THIS AGREEMENT IS ENFORCEABLE UNDER APPLICABLE LAW.
Excluded disputes include:
- Individual claims eligible for small claims court.
- Certain intellectual property claims seeking injunctive relief.
- Claims that applicable law prohibits from being arbitrated.
TO THE EXTENT PERMITTED BY LAW, THE PARTIES WAIVE CLASS, COLLECTIVE, AND REPRESENTATIVE PROCEEDINGS FOR COVERED DISPUTES.
THE PARTIES ALSO WAIVE THE RIGHT TO A JURY TRIAL FOR COVERED DISPUTES.
9.2 Good Faith Negotiations
Before initiating arbitration, a party must provide written notice describing the dispute, the claimant’s contact information, the relevant facts, and the requested relief.
Send notices to:
Air Pro Heating and Air
931 3rd Street, Suite 200
Oakmont, PA 15139
Email: privacy@homeservicesprivacy.com
The parties will attempt good faith resolution and, within thirty (30) days after notice, attempt to meet by telephone or virtual conference.
If the dispute remains unresolved sixty (60) days after notice, either party may initiate arbitration.
Applicable limitation periods will be tolled during this process to the extent permitted by law.
9.3 Mutual Arbitration Agreement
a. Individual Arbitration. Covered disputes will be decided by a single neutral arbitrator rather than a judge or jury.
b. Arbitrator Authority. The arbitrator will decide the merits of covered disputes, except matters reserved for courts by these Terms or applicable law.
c. Binding Award. Arbitration awards will be final and binding, subject to review available under the Federal Arbitration Act.
d. Federal Arbitration Act. The parties agree that the arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, to the extent applicable.
e. Survival. This arbitration agreement survives termination of these Terms to the extent permitted by law.
9.4 AAA Proceedings
Arbitration will be administered by the American Arbitration Association (“AAA”) under applicable Consumer Arbitration Rules and, where appropriate, Mass Arbitration Supplementary Rules.
Information about AAA rules and procedures is available at www.adr.org.
Fees and costs will be allocated according to applicable AAA rules and governing law.
Arbitration may be conducted remotely, through written submissions, or at a location permitted under applicable rules and law.
9.5 Mass Arbitrations
If twenty-five (25) or more substantially similar arbitration demands are submitted with the assistance or coordination of the same or related counsel (“Mass Filing”), the parties agree to administer claims in batches of ten (10), subject to applicable AAA rules and law.
Only one batch will proceed at a time unless the parties agree otherwise or the administrator directs otherwise.
Each batch will receive an arbitrator selected under applicable procedures. Fees will be assessed under applicable AAA rules.
Nothing in this Section restricts rights or procedures that cannot lawfully be waived.
9.6 Appointment of Arbitrators for Batch Proceedings
Arbitrators will be selected under AAA procedures. The parties will cooperate in good faith regarding administration of Mass Filings.
Procedural disputes may be referred to an appropriate procedural arbitrator under AAA rules.
Nothing in this Section authorizes class arbitration except where required by law.
9.7 Mediation Following the First Batch
Following the first batch, the parties will participate in good faith mediation to explore resolution of remaining demands.
The parties will have ninety (90) days to seek resolution or agree on further procedures.
If unresolved, remaining demands will proceed according to applicable AAA rules and law.
9.8 Opt-Out
You may opt out of this arbitration agreement within forty-five (45) days after first becoming subject to these Terms.
Email privacy@homeservicesprivacy.com with the subject line “Request to Opt-Out of Arbitration Agreement” and include your name and sufficient information to identify your relationship with the Company.
You may also send a written opt-out request to the mailing address listed in Section 26.
Opting out does not affect other provisions of these Terms.
9.9 Modification
If we materially modify this arbitration agreement, you may reject the modification by providing written notice within thirty (30) days after posting.
Rejecting a modification does not invalidate an otherwise enforceable prior agreement.
9.10 Applicable Law
The Federal Arbitration Act governs the arbitration agreement to the extent applicable. Subject to non-waivable consumer protections and applicable conflict-of-law principles, Delaware law governs other issues under these Terms.
9.11 Enforceability
If part of this arbitration agreement is unenforceable, the remainder will remain effective where legally permissible.
If the arbitration agreement cannot be enforced, disputes may proceed in an appropriate court.
Nothing in this Section prevents a consumer from exercising rights that cannot lawfully be waived.
10. VENUE FOR LITIGATION
For disputes not subject to arbitration, the parties agree to bring litigation in an appropriate state or federal court in Delaware, except where applicable law requires or permits another jurisdiction.
Nothing in this Section waives non-waivable consumer protections, statutory rights, or jurisdictional requirements.
11. GEOGRAPHIC SERVICE LIMITATIONS
Our heating, air conditioning, and related home comfort services are available only in designated service areas.
Service availability may vary by location, technician availability, licensing requirements, and operational conditions.
Contact Air Pro Heating and Air to confirm service availability at your address.
Information on the Website does not constitute an offer to provide services in every geographic location.
12. JURISDICTIONAL LIMITATIONS AND EXPORT COMPLIANCE
The Website is operated from the United States and intended primarily for U.S. visitors.
We do not represent that the Website or Content is appropriate or available in every jurisdiction.
Users accessing the Website from other jurisdictions are responsible for complying with applicable laws.
You may not use or export Website Content in violation of applicable export control laws, sanctions, or other legal restrictions.
13. SERVICE SCHEDULING AND APPOINTMENTS
Visitors may be able to request estimates, appointments, or services through the Website.
Requests are subject to confirmation, availability, geographic restrictions, licensing requirements, and operational conditions.
Submitting a request does not guarantee acceptance or performance at a particular time.
We may reasonably reschedule or cancel appointments when necessary due to technician availability, weather, emergencies, equipment availability, or other circumstances.
Actual services, pricing, warranties, financing, payment obligations, and scope of work may be governed by separate estimates, work orders, invoices, financing agreements, or service agreements.
Where a signed service agreement conflicts with these Website Terms concerning services performed, the service agreement controls.
Promotions, coupons, discounts, and special offers are subject to their stated conditions and availability.
14. SMS/TEXT MESSAGE COMMUNICATIONS
Air Pro Heating and Air may offer transactional, service-related, and promotional text messaging programs.
Messages may include:
- Appointment confirmations and reminders.
- Scheduling changes and technician arrival notices.
- Service estimates, invoices, and follow-up communications.
- Customer support messages.
- Maintenance reminders and service notifications.
- Promotional offers, discounts, and maintenance program information where authorized.
By voluntarily opting into a text messaging program, you consent to receive messages from the Company at the mobile telephone number you provide, consistent with the consent you give.
Marketing messages may use automated technology where permitted by law and with required consent.
Consent to marketing messages is not a condition of purchasing goods or services.
Message frequency varies. Message and data rates may apply.
To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a message from us.
You may also call 1-855-216-1006 or email privacy@homeservicesprivacy.com.
We will honor opt-out requests within ten (10) business days or sooner where required by law. You may receive a final confirmation message.
Depending on the scope of your opt-out, permitted transactional or service-related messages may continue.
For assistance, reply HELP or contact us using the information above.
Mobile carriers are not responsible for delayed or undelivered messages.
We do not sell or share SMS opt-in consent information for third parties’ independent marketing purposes.
Service providers may process telephone numbers and consent records as necessary to operate messaging services on our behalf, subject to appropriate restrictions.
For more information, see the SMS/Text Messaging section of our Privacy Policy.
We may modify or discontinue messaging programs subject to applicable law.
15. TELEPHONE CALLS, CALL RECORDING, AND AUTOMATED ASSISTANCE
15.1 Automated and AI-Assisted Interactions
We may use automated systems or artificial intelligence (“AI”) voice assistants to answer questions, schedule appointments, gather service information, provide general information, or route calls.
Where required by law, we will disclose AI-assisted interactions and obtain appropriate consent.
Information collected during these interactions may be processed in accordance with our Privacy Policy.
15.2 Call Recording and Monitoring
Calls may be recorded, monitored, or transcribed for quality assurance, training, scheduling, customer support, security, dispute resolution, and legal compliance.
We will provide notice and obtain consent where required by applicable law, including applicable Pennsylvania and federal recording and consent requirements.
If you do not wish to participate in a recorded call, you may end the call and contact us through another available communication method, including privacy@homeservicesprivacy.com.
15.3 Calls with Your Consent
Where permitted by law and with required consent, we or our service providers may use automated dialing systems, prerecorded messages, artificial voices, or AI-generated voices for communications.
Consent to automated marketing calls is not required to purchase goods or services.
You may revoke consent through any reasonable method, including calling 1-855-216-1006 or emailing privacy@homeservicesprivacy.com.
We will honor revocation requests within ten (10) business days or sooner where required by law.
16. SOCIAL MEDIA
We may maintain accounts on social media platforms, including Facebook, Instagram, YouTube, LinkedIn, and other services.
Third-party posts, comments, reviews, and other user-generated content do not necessarily reflect our views.
We may moderate content on Company-controlled pages consistent with applicable platform policies and law.
Interactions with third-party content do not necessarily constitute endorsement.
Social media platforms may collect or process personal information under their own terms and privacy policies.
17. FEEDBACK AND SUBMISSIONS
If you submit ideas, comments, suggestions, reviews, or feedback (“Feedback”), you represent that you have the right to submit them.
Unless otherwise agreed, you grant the Company a worldwide, nonexclusive, royalty-free, perpetual license to use, reproduce, modify, display, and distribute Feedback for lawful business purposes.
We are not obligated to compensate you for unsolicited Feedback or treat it as confidential unless required by law or agreed in writing.
This Section does not override privacy rights described in our Privacy Policy or rights that cannot lawfully be waived.
18. SWEEPSTAKES, CONTESTS AND OTHER PROMOTIONS
We may offer sweepstakes, contests, giveaways, discounts, coupons, or other promotions.
Promotions may have separate rules, eligibility requirements, deadlines, redemption conditions, and geographic restrictions.
Where promotion rules conflict with these Terms, the specific promotion rules control for that promotion.
We reserve the right to modify or discontinue promotions as permitted by applicable law and the relevant promotion rules.
19. NOTICE AND ELECTRONIC COMMUNICATIONS
Notices to You. We may provide notices electronically, using contact information you supply, or by posting notices on the Website, subject to applicable law.
Notices to Us. You may send notices to:
Air Pro Heating and Air
931 3rd Street, Suite 200
Oakmont, PA 15139
Email: privacy@homeservicesprivacy.com
Notices are effective upon receipt unless applicable law requires otherwise.
You are responsible for providing accurate contact information when communicating with the Company.
20. ACCESSIBILITY
We are committed to improving Website accessibility and usability for individuals with disabilities.
We strive to follow recognized accessibility practices, including applicable Web Content Accessibility Guidelines, where reasonably practicable.
If you experience difficulty accessing Website content, contact 1-855-216-1006 or privacy@homeservicesprivacy.com.
We will make reasonable efforts to provide assistance and address accessibility concerns.
21. NO WAIVER
Failure or delay in exercising a right under these Terms does not constitute waiver of that right.
A waiver must be in writing and authorized by the Company.
A waiver in one instance does not waive future enforcement.
22. SEVERABILITY
If a provision is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary.
Remaining provisions will continue to apply, except as otherwise provided in Section 9 or required by law.
23. ASSIGNMENT
We may assign our rights or obligations under these Terms in connection with a lawful merger, acquisition, reorganization, financing, or asset sale.
You may not assign your rights or obligations without our written consent, except where permitted by law.
24. SURVIVAL
Provisions intended to survive termination will remain effective, including applicable intellectual property protections, limitations of liability, indemnification, and dispute resolution obligations.
Termination of Website access does not eliminate obligations or rights that accrued before termination.
25. ENTIRE AGREEMENT
These Terms constitute the entire agreement concerning access to and use of the Website and its Content, except for separate agreements governing specific services or transactions.
These Terms supersede prior agreements or communications concerning Website use to the extent permitted by law.
Our Privacy Policy separately describes how we collect, use, and process personal information.
If you enter into a separate written agreement with the Company for services, the terms of that agreement will govern the applicable service transaction in the event of a conflict.
26. CONTACT US
For questions about these Terms, contact:
Air Pro Heating and Air
931 3rd Street, Suite 200
Oakmont, PA 15139
Phone: 1-855-216-1006
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