Privacy Policy

Last Updated: November 11, 2026

Air Pro Heating and Air (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy (“Policy”) describes how we collect, use, disclose, retain, and otherwise process personal information when you visit our website (“Website”), communicate with us, request services, schedule appointments, or otherwise interact with our business.

We provide heating, air conditioning, and related home comfort services. This Policy applies to information collected through our Website, appointment scheduling systems, telephone calls, text messages, emails, advertising activities, service appointments, and other online or offline interactions.

By using our Website, you acknowledge that you have had an opportunity to review this Policy. Where required by applicable law, we will obtain consent before collecting or processing certain personal information.

For additional information about using our Website, please review our Terms of Use.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

• Our Website and associated digital services.
• Online forms, appointment requests, and service scheduling tools.
• Telephone calls, text messages, emails, and other communications.
• Heating, air conditioning, indoor air quality, and other related services we offer.
• Customer service interactions, estimates, service appointments, billing, and maintenance programs.
• Advertising, marketing campaigns, and promotional activities.
• Other online and offline interactions with our Company.

This Policy does not apply to third-party websites, applications, or services that we do not own or control, even when they are linked from our Website.

In this Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual or household, as defined by applicable law.

2. PERSONAL INFORMATION WE COLLECT

We may collect personal information directly from you, automatically when you interact with our Website, and from third parties. The information collected depends on your interactions with us.

Category of Personal Information	Examples
Identifiers	Name, mailing address, email address, telephone number, IP address, customer identifiers, and similar identifiers.
Contact Information	Home address, service address, billing address, telephone number, email address, and preferred communication methods.
Customer and Service Information	Service requests, appointment details, service history, estimates, invoices, warranties, maintenance agreements, heating and cooling equipment information, and customer communications.
Commercial Information	Records of services purchased, requested, or considered; transaction information; payment history; and purchasing preferences.
Financial Information	Billing information, payment information, and transaction details. Payment card information may be processed by third-party payment processors.
Internet or Electronic Network Activity	Browsing history, pages viewed, links clicked, referring websites, browser type, device identifiers, search activity, and interactions with advertisements.
Geolocation Information	Approximate location derived from an IP address and service-location information that you provide.
Audio, Electronic, or Similar Information	Telephone call recordings, voicemail messages, call transcripts, customer service communications, and electronic form submissions.
Professional or Employment Information	Business contact information and employment-related details when relevant to commercial inquiries or employment applications.
Inferences	Preferences, interests, and other information inferred from interactions with our Website, advertisements, and services.
Sensitive Personal Information	Certain financial account information or other information classified as sensitive under applicable law, when necessary to provide services or complete transactions.

We seek to collect only personal information reasonably necessary for the purposes described in this Policy.

3. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you: Information submitted through forms, telephone calls, text messages, emails, service requests, appointments, and other communications.
• Our Website and digital services: Information collected automatically through cookies, pixels, analytics tools, session replay technologies, and similar technologies.
• Service providers: Vendors supporting scheduling, customer relationship management, billing, payments, communications, and marketing.
• Advertising and marketing partners: Information relating to advertising interactions, lead generation, marketing campaigns, and promotional activities.
• Publicly available sources: Information available through public records or other lawful sources.
• Affiliates and business partners: Information shared in connection with service delivery, customer support, and business operations.

4. HOW WE USE PERSONAL INFORMATION

We use personal information for legitimate business and operational purposes, including providing services, communicating with customers, improving our Website, and complying with applicable laws.

Purpose	Examples of Use
Providing Services	Scheduling appointments, dispatching technicians, preparing estimates, performing heating and cooling services, and maintaining customer records.
Customer Communications	Responding to inquiries, providing appointment reminders, communicating service updates, and answering customer questions.
Billing and Payments	Processing transactions, issuing invoices, maintaining payment records, and addressing billing questions.
Marketing and Advertising	Providing promotional communications where permitted, measuring advertising effectiveness, and presenting relevant offers.
Website Analytics and Improvement	Understanding Website usage, improving functionality, troubleshooting errors, and evaluating visitor interactions.
Customer Support and Quality Assurance	Reviewing communications, monitoring service quality, training personnel, and resolving complaints.
Security and Fraud Prevention	Protecting our Website, detecting unauthorized activity, preventing fraud, and maintaining business security.
Legal and Regulatory Compliance	Meeting legal obligations, responding to lawful requests, maintaining required records, and protecting legal rights.
Business Operations	Managing vendors, evaluating business performance, administering customer relationships, and supporting business transactions.

We may use personal information for additional purposes disclosed at the time of collection or with your consent when required by law.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when necessary to operate our business, provide services, fulfill customer requests, or comply with applicable law.

Category of Recipient	Purpose of Disclosure
Service Providers and Contractors	Website hosting, appointment scheduling, customer relationship management, payment processing, communications, technical support, and business operations.
Advertising and Analytics Partners	Advertising measurement, campaign optimization, audience development, targeted advertising, and Website analytics.
Affiliates and Related Companies	Coordinating business operations, customer support, service delivery, and other legitimate business purposes.
Payment Processors and Financial Institutions	Processing payments, preventing fraud, and administering financial transactions.
Professional Advisors	Legal, accounting, auditing, insurance, and other professional services.
Government Agencies and Legal Authorities	Responding to lawful requests, complying with legal obligations, and protecting rights or safety.
Business Transaction Participants	Evaluating or completing a merger, acquisition, financing, restructuring, or sale of business assets.

We do not sell personal information for monetary compensation. However, certain disclosures to advertising and analytics partners may be considered a “sale,” “sharing,” or “targeted advertising” under applicable state privacy laws.

Where applicable, you may exercise your right to opt out through our Your Privacy Preferences/Opt-Out form.

We do not sell or share SMS opt-in consent information or mobile telephone numbers with third parties for their independent marketing purposes. Service providers assisting with our messaging programs may process this information only for authorized services.

6. COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our third-party partners may use cookies, pixels, web beacons, session replay technologies, and similar tracking technologies (collectively, “AdTech”) to collect information about interactions with our Website.

These technologies may help us operate the Website, understand visitor behavior, improve functionality, measure advertising performance, and deliver relevant advertisements.

Essential Cookies

Essential cookies support basic Website functionality, including navigation, security, form submissions, and features necessary for the Website to operate.

Preference and Performance Cookies

These cookies may remember user preferences, evaluate Website performance, identify technical issues, and improve the visitor experience.

Analytics Technologies

We may use analytics technologies, including Google Analytics, to understand how visitors interact with our Website. These technologies may collect pages visited, time spent on pages, browser information, device information, and navigation patterns.

Advertising and Targeting Technologies

Depending on the technologies implemented on our Website, we may use:

• Google Ads: Advertising conversion tracking, campaign measurement, and remarketing.
• Meta Pixel: Advertising measurement and optimization on Meta platforms.
• Amazon Advertising: Advertising measurement and campaign support.
• Microsoft Advertising: Advertising analytics and conversion tracking.
• Google Analytics: Website traffic and visitor interaction analysis.
• Microsoft Clarity: Heatmaps, session replay, and usability analytics.
• YouTube: Embedded video content and associated functionality.
• Google reCAPTCHA: Spam prevention and Website security.

These are examples of technologies that may be used and do not necessarily mean every technology is currently active.

Session Replay Technologies

We may use session replay technologies to understand Website interactions, including scrolling, clicks, mouse movements, and navigation. Such technologies may assist with troubleshooting, analytics, and usability improvements.

Your Cookie and Advertising Choices

You may manage certain cookies through your browser settings. Disabling cookies may affect Website functionality.

Depending on applicable law, you may also opt out of certain advertising-related disclosures through Your Privacy Preferences/Opt-Out.

7. SMS/TEXT MESSAGING

We may offer text messaging programs for service-related communications and, where you have provided the required consent, promotional communications.

Types of Text Messages

• Appointment confirmations and reminders.
• Scheduling changes and technician arrival notifications.
• Service estimates, invoices, and follow-up communications.
• Customer support and service-related updates.
• Promotional offers, seasonal discounts, and maintenance program information when authorized.

Consent to Receive Text Messages

When you voluntarily opt into our text messaging programs, you consent to receive text messages from Air Pro Heating and Air at the mobile telephone number you provide.

Consent to marketing or promotional text messages is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

Opting Out of Text Messages

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a text message from us.

You may also call 1-855-216-1006 or email privacy@homeservicesprivacy.com.

We will honor opt-out requests within ten (10) business days or sooner where required by law. You may receive a final confirmation message.

Depending on the scope of your opt-out, permitted transactional or service-related messages may continue.

Help and Support

Reply HELP for assistance, call 1-855-216-1006, or email privacy@homeservicesprivacy.com.

Protection of SMS Consent Information

We do not sell or share mobile telephone numbers or SMS opt-in consent information with third parties for their independent marketing purposes.

We may disclose information to service providers assisting with text message delivery, customer communications, and messaging systems, subject to appropriate contractual restrictions.

For additional information, review our SMS/Text Message Terms and Conditions.

8. TELEPHONE CALLS, CALL RECORDING, AND AI VOICE ASSISTANTS

We may communicate with customers and prospective customers by telephone regarding service requests, appointments, customer support, and other business activities.

Call Recording and Monitoring

Telephone calls may be recorded, monitored, or transcribed for quality assurance, training, scheduling, customer service, dispute resolution, security, fraud prevention, and legal compliance.

Where required by applicable law, including applicable Pennsylvania and federal recording and consent requirements, we will provide notice and obtain appropriate consent before recording or monitoring calls.

Automated and AI-Assisted Telephone Systems

We may use automated telephone systems or artificial intelligence (“AI”) voice assistants to answer questions, schedule appointments, provide service information, or direct calls to appropriate personnel.

Where required by law, we will disclose AI-assisted interactions and obtain any necessary consent.

Automated Marketing Calls

Where permitted by law and with required consent, we may use automated dialing systems, prerecorded messages, artificial voices, or AI-generated voices for marketing or promotional purposes.

Consent to automated marketing calls is not a condition of purchasing goods or services.

You may revoke consent through any reasonable method, including calling 1-855-216-1006 or emailing privacy@homeservicesprivacy.com.

9. YOUR PRIVACY CHOICES

Marketing Emails

You may unsubscribe from promotional emails by following the instructions included in the message or contacting us directly.

Marketing Text Messages

You may opt out by replying STOP or using another supported method described in Section 7.

Marketing Telephone Calls

You may request that we stop marketing calls by communicating your preference during a call or contacting us directly.

Cookies and Targeted Advertising

You may manage cookies through browser settings and exercise applicable advertising opt-out rights through Your Privacy Preferences/Opt-Out.

Access, Correction, and Deletion

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information.

Submit requests through How to Exercise Your State Consumer Privacy Rights.

10. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include access controls, security monitoring, employee training, secure systems, and contractual protections for service providers.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

If you believe your personal information has been compromised, please contact us using the information in Section 16.

11. CHILDREN’S PRIVACY

Our Website and services are intended for adults and are not directed toward children under 18 years of age.

We do not knowingly collect personal information directly from children under 18 without appropriate authorization.

If we learn that such information has been collected, we will take reasonable steps to delete it.

Parents or guardians with concerns may contact us using the information in Section 16.

12. DEIDENTIFIED INFORMATION

We may create, use, and disclose aggregated or deidentified information for analytics, business planning, service improvement, research, and marketing measurement.

Where required by law, we will maintain such information in deidentified form and will not attempt to reidentify it except as permitted by law.

13. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, social media platforms, payment processors, financing providers, and other online services.

We do not control and are not responsible for their privacy practices, security, content, or policies.

We encourage you to review third-party privacy policies before providing personal information.

14. INTERNATIONAL VISITORS

Our Website and services are intended primarily for individuals located in the United States.

If you access our Website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Data protection laws in those jurisdictions may differ from those in your location.

Where required by applicable law, we will implement appropriate safeguards for international transfers.

15. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may depend on:

• The nature and sensitivity of the information.
• The purposes for which it was collected.
• Applicable legal, tax, accounting, and regulatory requirements.
• Service records, warranty obligations, and transaction histories.
• Security requirements and potential legal claims.

When information is no longer needed, we take reasonable steps to delete, destroy, or deidentify it, subject to applicable law.

16. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact:

Air Pro Heating and Air
931 3rd Street, Suite 200
Oakmont, PA 15139

Phone: 1-855-216-1006

Email: privacy@homeservicesprivacy.com

17. STATE CONSUMER PRIVACY RIGHTS

Depending on your state of residence and whether applicable privacy laws apply to our business, you may have certain rights concerning your personal information.

17.1 Your Privacy Rights

Subject to applicable law, rights may include:

• Right to Know or Access: Request information about personal information we collect, use, disclose, or otherwise process.
• Right to Delete: Request deletion of personal information, subject to exceptions.
• Right to Correct: Request correction of inaccurate information.
• Right to Data Portability: Request a portable copy of certain personal information.
• Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling.
• Right to Limit Sensitive Personal Information: Limit certain uses where provided by law.
• Right to Appeal: Appeal certain decisions regarding privacy requests.
• Right to Non-Discrimination: Exercise privacy rights without unlawful discrimination or retaliation.

17.2 State-Specific Privacy Rights

The following table summarizes certain state privacy rights. Availability depends on whether the relevant law applies to our business and processing activities.

State or Jurisdiction	Privacy Rights and Additional Information
California	Eligible residents may have rights to know, access, correct, delete, opt out of sale or sharing, and limit certain uses of sensitive personal information.
Colorado	Access, correction, deletion, portability, and opt-outs of certain sales, targeted advertising, and profiling.
Connecticut	Access, correction, deletion, portability, and opt-outs of certain processing activities.
Delaware	Access, correction, deletion, portability, and applicable opt-out rights.
Florida	Rights under applicable Florida privacy laws where statutory requirements are met.
Indiana	Access, correction, deletion, portability, and applicable opt-out rights.
Iowa	Access, deletion, portability, and applicable opt-out rights.
Kentucky	Access, correction, deletion, portability, and applicable opt-out rights.
Maryland	Access, correction, deletion, portability, and applicable opt-out rights.
Minnesota	Access, correction, deletion, portability, and applicable opt-out rights.
Montana	Access, correction, deletion, portability, and applicable opt-out rights.
Nebraska	Access, correction, deletion, portability, and applicable opt-out rights.
New Hampshire	Access, correction, deletion, portability, and applicable opt-out rights.
New Jersey	Access, correction, deletion, portability, and applicable opt-out rights.
Oregon	Access, correction, deletion, portability, and applicable opt-out rights.
Rhode Island	Rights under applicable Rhode Island privacy laws, subject to statutory requirements.
Tennessee	Access, correction, deletion, portability, and applicable opt-out rights.
Texas	Access, correction, deletion, portability, and opt-outs of certain sales, targeted advertising, and profiling.
Utah	Access, deletion, portability, and applicable opt-out rights.
Virginia	Access, correction, deletion, portability, and applicable opt-out rights.
Nevada	Eligible residents may request that covered operators not sell certain covered information.
Other States, Including Pennsylvania	Additional rights may apply under other state privacy, consumer protection, data security, and breach notification laws. Rights depend on the law applicable to the individual and business.

17.3 California Privacy Disclosures

If California privacy laws apply to our business, California residents may request information about our collection, use, disclosure, sale, or sharing of personal information.

Section 2 describes categories of information collected; Section 3 describes sources; Section 4 describes purposes; and Section 5 describes recipient categories.

We do not sell personal information for monetary compensation. Certain advertising-related disclosures may constitute a sale or sharing under California law.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Where applicable, submit opt-out requests through Your Privacy Preferences/Opt-Out.

17.4 Nevada Privacy Rights

Nevada residents may have the right to direct a covered operator not to sell certain covered information, as defined by Nevada law.

Eligible residents may submit requests through Your Privacy Preferences/Opt-Out.

17.5 How to Exercise Your State Consumer Privacy Rights

To exercise applicable privacy rights, submit a request through:

How to Exercise Your State Consumer Privacy Rights

You may also call 1-855-216-1006 or email privacy@homeservicesprivacy.com.

We may request information necessary to verify your identity. We will respond within the timeframes required by applicable law and may deny requests where a lawful exception applies.

17.6 Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require documentation of the agent’s authority and additional identity verification.

17.7 Appeals

Where applicable law provides an appeal right, you may appeal a denial by emailing privacy@homeservicesprivacy.com.

We will respond to appeals in accordance with applicable law.

17.8 Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our business practices, technologies, services, or legal obligations.

We will revise the “Last Updated” date when changes are made and provide additional notice of material changes where required by law.